FAQ

FAQ

Where are you based?

Flain is based in Kuwait.

Do you ship internationally?

Yes, Flain ships to all GCC countries.

What payment methods do you accept?

Flain only accepts online payment through a secured payment gateway.

How do I know my order has been processed?

You will receive an email confirmation after you place your order. If for any reason you do not receive an email from us, please contact us on info@shopflain.com

Do you ship to multiple addresses?

You are only able to ship to one address at a time. If you require a shipment to be delivered to multiple locations, you will need to create separate orders.

Can I change my delivery address?

If you need to change your address, make sure to contact us as soon as possible. If the order has been sent for delivery, we won't be able to change the address.

Can I cancel my order?

If an order has been canceled before being sent for delivery, we can refund your money. Since orders are sent for delivery very fast it is important you get in touch with us as soon as possible.

Can I make changes to my order?

If you contact us before delivery, we will be able to make changes to your order.

How can I track my order?

Once your order has been processed you will receive an email confirmation with shipping details and order number. You will also receive an email once the order is ready for delivery. If there is any delay please contact us and we will look into your order progress.

Got more questions?

We are happy to answer any inquiries you might have, contact us on info@shopflain.com or via What’s App +96598012002 and we'll get back to you right away.